Privacy statement
Last updated on 28 October 2026
This statement explains which personal data VesqAI processes, why, how long we keep it and what your rights are. We comply with the General Data Protection Regulation (GDPR) and Belgian privacy law.
1. Who are we?
VesqAI is an app for real estate agencies. Agents dictate their property visit and take photos, and VesqAI instantly turns that into a complete report. The app also fills in the agency’s own documents, such as a mandate, sales agreement or lease, and has them signed digitally. The agency also uses it to follow up leads, viewings and files, with a file portal for all parties.
VesqAI is responsible for processing the personal data described in this statement.
Questions about privacy can be sent to support@vesqai.com.
2. Who does this statement apply to?
- visitors to www.vesqai.com;
- anyone who requests a demo or trial, or sends feedback, through the site;
- real estate agencies we contact by email to introduce VesqAI;
- agents and staff of agencies that use VesqAI.
Data of an agency’s clients (owners, buyers, tenants) that the agency enters in VesqAI is covered by section 4.
3. Which data, why and on what basis?
Requesting a demo or trial
First name, last name, agency, address, email, phone, number of staff and any question you ask. We use it to answer your request, schedule a demo and email you a confirmation. Basis: steps you ask for yourself before a possible contract.
Feedback
Name, agency, email and your message. We use it to reply and to improve VesqAI. Basis: our legitimate interest.
Introduction emails to real estate agencies
Agency name, general email address (for example info@...), phone, address and website. We take these from the public register of the BIV (the Belgian Professional Institute of Real Estate Agents) and from the agency’s website. We only email general agency addresses, never personal addresses. We see whether an email was delivered and opened, whether a link was clicked and whether there was a reply. Basis: our legitimate interest in introducing VesqAI to real estate professionals. No longer want our emails? Reply “stop” and you will not hear from us again.
Users of the app
Name, email, agency and role, login details (we only store your password as an irreversible code), your two‑step verification setting, your signed‑in devices and a log of changes within the agency. Basis: the contract with your agency, and our legitimate interest in securing the service.
Billing
Agency details such as name, address, VAT number, IBAN and the SEPA mandate. Basis: the contract and our legal accounting obligations.
Protection against abuse
For forms and login attempts, we briefly keep your IP address and email address to limit the number of attempts. Basis: our legitimate interest.
4. Data of real estate agencies’ clients
A real estate agency can store data about its clients in VesqAI, such as name, contact details, address, national register number, date of birth, IBAN, photos, reports and documents. The real estate agency is responsible for this data. VesqAI only processes it on behalf of the agency (as a processor) and never uses it for its own purposes.
Clients’ personal data and all stored files are encrypted (AES‑256), with a key kept separately from the database.
Are you a client of a real estate agency and do you want to view, correct or delete your data? Please contact that agency.
5. Who do we share data with?
We never sell personal data. We work with these service providers, who only do what is needed for VesqAI:
- Vercel: the app and file storage (servers in Ireland);
- Turso: the database (servers in Ireland);
- Cloudflare: the website www.vesqai.com and visitor statistics;
- Resend: sending emails from the app;
- Anthropic: the AI that turns your dictated text into a report;
- OpenAI, via Vercel: converting dictated audio into text;
- Google (Gmail) and Brevo: our mailbox and sending introduction emails;
- OpenFreeMap and the geographic services of the Flemish, Walloon and Brussels governments: the map and location of a property (we only send the address or location of the property);
- Have I Been Pwned: checking whether a new password has ever been leaked (we only send the first 5 characters of a code of the password, never the password itself).
Under their business terms, Anthropic and OpenAI do not use the data VesqAI sends them to train their AI.
6. Data outside the European Union
The database, the files and the app are located in the EU (Ireland). Some of the providers above are American companies. Data processed outside the EU is protected by the safeguards required by the GDPR, such as the EU‑US Data Privacy Framework or the European Commission’s standard contractual clauses.
7. How long do we keep data?
- Demo requests and feedback: as long as needed for follow‑up, and at most 2 years after the last contact;
- Introduction emails: as long as the campaign runs; if you replied “stop”, we only keep your agency name and email address so we never email you again;
- IP addresses and login attempts: 24 hours;
- Technical data about errors and speed: 30 days;
- Log of changes within an agency: at most 1 year;
- Agency and user data: as long as the agency uses VesqAI; when an agency stops, it can first download everything, after which we permanently delete all data and files;
- Invoices: as long as accounting and tax law requires.
8. Cookies
The website www.vesqai.com uses no cookies and no advertising services. The fonts are hosted on our own server.
To see how many visitors the site has, we use Cloudflare Web Analytics. It works without cookies and without recognising or tracking you. It only counts how often a page is viewed, with data such as country, browser and device type.
The app (app.vesqai.com) only uses cookies it needs to work: to keep you signed in, recognise a trusted device, remember your language and give access to a file portal. No consent is required for these.
9. Security
All connections are encrypted (HTTPS). Clients’ personal data and all files are additionally encrypted. Two‑step verification is mandatory for agency administrators, and only people who need it for their work have access.
10. Your rights
You have the right to:
- access your data and get a copy;
- have incorrect data corrected;
- have your data deleted;
- have the processing restricted;
- receive your data in a common format to pass it on;
- object to processing based on our legitimate interest, and always to emails introducing VesqAI.
To do so, email support@vesqai.com. We reply within one month. If you are not satisfied with our answer, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels, www.dataprotectionauthority.be.
11. Changes
We update this statement when VesqAI changes. The date at the top shows when that last happened.